WHAT DO I GET FOR JOINING LENNYS REWARDS?

You’ll receive an exclusive reward in your account after joining for the first time, and many more offers and rewards over time.

HOW DO I BECOME A LENNYS REWARDS MEMBER?

The easiest way is to tap or click the above links to download the app. You can also search for “Lennys” on the App Store or Google Play Store. You can also sign up via our website.

I SIGNED UP! WHERE’S MY REWARD?

Yay! We’re so glad you’re a Lennys Rewards member! You’re part of a really cool club. When you sign up for Lennys Rewards, you’ll get a reward just for joining. You should see the sign up offer in your account immediately, but the reward might be delayed if your data, internet, or WiFi connection is weak. Check that you have a strong connection, and if you don’t see your reward within 2 hours of signing up you can email rewards@lennys.com for help.

CAN ANYONE BECOME A LENNYS REWARDS MEMBER?

Yes, everyone 13 years or older can be a Lennys Rewards member.

IS THERE A COST TO JOIN LENNYS REWARDS?

No, it is completely free to join and earn rewards.

HOW DO I EARN POINTS FROM MY PURCHASES?

With Lennys Rewards, you are rewarded just for eating your favorite Lennys subs! Points at Lennys are earned with every purchase, (even catering purchases) you make with your Lennys Rewards account – $1 Spent = 1 Point Earned.

You can earn points a few different ways!

• In-Store: Scan your app when prompted by the cashier to earn points for the purchase.
• Online: Make sure you’re logged into your Lennys Rewards account when ordering through the app or at order.lennys.com. Your points will be logged automatically.

If you didn’t get to scan your app when you ordered in the store, don’t worry! You can earn your points by entering your receipts into the app. Here’s how:

• Open the Rewards tab of your app.
• Hit the Earn button.
• Type in the barcode number on your receipt, or follow the prompts to scan the barcode with your phone.
• You can earn points up to 2 days after the date on your receipt.

WHAT IF I FORGET TO ENTER A RECEIPT FOR POINTS?

If you did not order online, through the app, or scan your QR code at checkout, you must enter your receipt for points. You can do this by opening the Lennys Rewards app. On the Rewards screen, select Earn Points, then select Scan Receipt Barcode or Enter Barcode Number. This will allow you to earn points from your receipt after you complete your purchase. Receipts can only be added to your account for points within 2 days of your visit.

WILL I EARN POINTS IF I PLACE AN ORDER ON A THIRD-PARTY APP OR WEBSITE?

Nope. We can’t award points for any orders placed on third-party apps or websites (DoorDash, Grubhub, etc.). If you want to earn or redeem points with your online order, be sure to use your Lennys Rewards app, or place your online order at lennys.com.

WILL I EARN POINTS WHEN I PURCHASE A GIFT CARD?

No, you will not earn points when you purchase a gift card; the end user will earn the points when they use the gift card. For example, if you purchase a gift card for Don, Don will earn points when he uses his gift card to pay for his meal.

WHAT DOES THE “AWAITING OFFERS” MESSAGE MEAN IN THE APP?

The “Awaiting Offers” message means that your offers expired and nothing is currently available. However, we send out new promotions and offers every month so be on the lookout for upcoming offers!

I TRIED TO SCAN MY RECEIPT BARCODE FOR POINTS, BUT IT DIDN’T WORK.

Good news- you may have already received your points! If a scan does not work, check your account history in the app because the points may already be there. Also, check the date on the receipt. Barcodes on receipts expire after 2 days. Finally, you can only scan a barcode to earn points once every four hours, so if you scanned recently, be patient and try again later.

If these explanations don’t work, we can help! Just let us know the situation and we’ll figure out what happened. Send the barcode number to rewards@lennys.com, along with your name, account email, or phone number associated with your account, and we’ll sort it out.

HOW DO I REDEEM A REWARD?

In the app, you can use the “Earn” and “Redeem” buttons on the home screen to easily generate a QR code that we will scan at the cash register. This will give you access to a list of available rewards. When ordering through the app or through order.lennys.com, make sure you’re logged into your account so you can select a reward to use while placing your order.

If the barcode doesn’t scan, don’t worry! The cashier can look up your information by phone number or email address.

CAN THE CASHIER LOOK UP MY PHONE NUMBER TO FIND REWARDS?

Yes, they can! You can give the cashier the phone number that’s saved in your Lennys Rewards account to look up your account and redeem rewards. Just make sure your phone number is saved in your account.

HOW DO I ADD MY PHONE NUMBER TO MY LENNYS REWARDS ACCOUNT?

You can add your phone number when create your account. If you need to add it after you’ve created your account, just open your app, go to More, click Profile, add your phone number, then hit Save.

CAN I USE MULTIPLE REWARDS AT ONCE?

Sorry, but no. The Lennys Rewards program is designed to be a win-win for everyone. You get a discount, and we want to give you lots of them so we can see you more often. If folks use all of them, all at once, then we can’t give as many out. So don’t be that guy!

WHAT COUNTS AS A VISIT?

We define a visit as a 4 hour time period, so you can redeem an offer or earn points every 4 hours. And yes, if you try to do it sooner, you will likely get an error message from the app, or the cashier may politely inform you that there is only one redemption per person every 4 hours.

DOES LENNYS HAVE A BIRTHDAY REWARD?

On your birthday (as indicated in your Lennys Rewards account), you’ll receive a Free Medium (7.5″) Sub! Your birthday reward will automatically be added to your account three (3) days prior to your actual birthday and is valid for seven (7) days following that date. This offer cannot be used on combo or catering orders. Please note that you will not receive a Free Medium (7.5″) Sub if you sign up for Lennys Rewards during the month of your birthday.

You can update your birthday any time in the Lennys Rewards app by navigating to More, then Profile, then adding your birthday.

WHAT IF I HAVE REWARDS, BUT I DON’T LIVE NEAR A LENNYS?

Unfortunately, if you are in a situation where you no longer live near a Lennys, we are unable to credit you for any unused rewards. Rewards have no cash value.

CAN I HAVE MORE THAN ONE REWARDS ACCOUNT?

Each guest can only have one Lennys Rewards account. This is one of many measures we have in place to prevent fraud and make sure everyone gets the most out of Lennys Rewards!

MY APP KEEPS FREEZING—WHAT DO I DO?

Oh no! Sorry about that – here are some steps you can take to fix it.

1. Log out of the app and log back in.
2. Close out of the app and relaunch it.
3. Uninstall the app from your phone, then go back to your app store and reinstall it so you have the most current version of the app.
4. Update your device’s operating system to the most current version.
5. Update the app to the most up to date version
6. Check to make sure the Large Text feature is not enabled under your phone’s Accessibility settings.

If these steps don’t fix the issue, please reach out to rewards@lennys.com for help.

I’M HAVING PROBLEMS AND DON’T SEE THE ANSWER HERE.

Just send an email to rewards@lennys.com with your problem or question, along with some information about you (name, account email, account phone number) and we will do our best to get things fixed quickly!

WE HOPE OUR FAQS ANSWERED ALL OF YOUR QUESTIONS! IF YOU STILL HAVE QUESTIONS FOR US, GET IN TOUCH WITH US AT REWARDS@LENNYS.COM. JUST SHARE THE FOLLOWING INFO:

• Is your issue related to Rewards, Points, or Other?
• What store did you visit?
• Did you place an order in-store or online?
• What offer did you try to use?
• Are you emailing about an order refund? If so, send us a photo of your receipt or order number.

The more information you can share with us, the faster we can help you! Please expect a response time of 2-3 business days.